Position: Location: Salary: Ref: Job Type: Published On: Start Date: Contact Name: Client:
User Research and Design Lead London GBP85000 - GBP115000 per annum + listed in ad *AMC*AMI\UXRL/CTB01_1566374034 Permanent 21/08/2019 Adam Mohammad Anson McCade

User Research and Design Lead (UX/CX research, UX/CX design)

Quick Summary:

  • We are a world-renowned global financial services company seeking a talented User Research and Design Lead (UX/CX research, UX/CX design) to join our innovative workforce. With locations in over 30 countries, we need skilled individuals to help us continue delivering the highest standards to our clients.
  • You will be based in a central London location, leading a team of dedicated professionals who are passionate about the future of digital client journeys, and offered a competitive salary with a strong package, including pension, bonus and healthcare.
  • Opportunity to work with the best designers, product managers and engineers in the industry, delivering ground-breaking customer experiences for our iconic clients.

The Firm:

We are the bank of choice around the world for hundreds of mid-sized businesses who view us as trusted partners in their firms' success, providing high-quality solutions that put the client at the forefront. We develop products for long term growth, helping businesses achieve their global vision.

Our firm aims to revolutionise the way commercial banking is conducted, focusing on providing nothing but the best for our clients when digitally enabling key interactions. We take our clients' visions for their businesses and work to provide a revolutionary new digital experience for their audience. Redeveloping key processes and user experiences embodies our firm's digitisation efforts, a mission that is core to our unique digital approach, and will touch the lives of thousands.

The User Research and Design Lead (UX/CX research, UX/CX design) role:

  • You will demonstrate your ability to develop user-focused design, upheld by your strong understanding of the fundamentals of Human Computer Interactions.
  • You will identify key experience drivers, such as inflection points and moments of truth, from you and your team's research to make data-focused, informed design decisions, as well as being able to predict stakeholder trends and requirements.
  • You will create compelling 'stories' from your research, and, when needed, influence for the best outcome for your client.
  • You will create research plans and discussion points, conduct end-user interviews, analysing feedback and simplify the clients' needs into layman's terms to keep your team focused on what the client requires.


  • A university-educated User Research and Design Lead (UX/CX research, UX/CX design) with experience in CX research, CI design, user visual design or similar.
  • Ability to demonstrate a successful track record of working with designers, product managers, engineers, and various stakeholders to achieve results, in an Agile fashion
  • Past experience in conducting user and group interviews, JTBD switch interviews, usability testing, surveys and remote testing methods
  • Ability to communicate user experience issues and concerns and overall design principles to your team members and clients.
  • Confidence when using technology to produce wireframes, user interface, prototypes and graphic design for apps and websites.
  • Strong leadership skills that help drive continuous improvement, as well as the ability to measure client experience to ensure all targets are met.
  • The ability to create effective surveys and other research methods to reveal customer insights and find meaning in the resulting data, feeding these results back into the persona model and develop client journeys.

Exceptional research leads who do not meet these requirements may still be considered for the role provided they possess the necessary skills and experience.

User Research and Design Lead (UX/CX research, UX/CX design)

If you can see yourself succeeding in a role like this, please contact Annie on 02077806700.

Reference: *AMC*AMI\UXRDL/CTB01

Location: London

Duration: Permanent

Salary: £85,000-£115,000 + package

Agency: Anson McCade

Contact: Annie McIlhatton

Job Benefits:

listed in ad