|Position:||Telecoms Network Operations Centre Engineer|
|Salary:||GBP36836 - GBP48648 per annum|
|Contact Name:||Jenna Jackson|
Salary: £36,836 - £48,648 depending on skills and experience
Working Pattern: Permanent | Full Time Hours, 37 per week
About the Department
The Enterprise Division comprises four companies: Contracting, Rail, Telecoms and Utilities.
SSE Enterprise Telecoms operates a 13,700km private telecoms network, with 265 Points of Presence and connectivity to over 80 commercial data centres that span the UK. With its extensive telecoms engineering experience, the company provides commercial security with unrivalled in-house engineering resource to Service Providers, Large Enterprises and the Public Sector providing a competitive range of leading edge Ethernet, Cloud Connect, Optical Networking and Co-location services.
What is the Role?
The NOC day Engineer ensures that the network is monitored, and all alarms are diagnosed and dealt with in a timely manner. They will also ensure that customer faults are investigated, the relevant engineers are engaged to resolve the issue, and that customers and management receive regular status updates.
What do I need?
Experienced in diagnosing faults, fault resolution and ensuring faults are resolved within SLA. It is critical that customer expectations are managed through regular communication. Strong communication skills and the ability to use your own initiative are a must. Excellent time management and organisational skills, as well as the ability to prioritise and coordinate tasks are essential for this role.
Specific Technical Experience:
You will have demonstrable experience in some of the following technologies within a Network Operations Centre:-
- SDH & DWDM (Ciena, Infinera)
- PDH (Nokia)
- Radio (SIAE)
- Experienced in all aspects of networking L1-L3
- Working knowledge of LAN WAN MPLS, OSPF, BGP & DNS
- Working knowledge of Cisco networks, routers and switches
- Working knowledge of the 7750 SR product family and the 7210 SAS SX whilst using NSP including NFM-P (5620 SAM)
Excellent team work abilities are required to ensure the teams workload is managed effectively and Service Level Agreements are met. A high level of understanding of ticket management including raising and updating tickets, through to creating and running reports is also important.
We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
All applications should be submitted online however to discuss any adjustments you may require to submit your application please get in touch. We'll let you know the outcome of your application after the closing date.
This vacancy is open to internal and external candidates. If you're internal, please notify your line manager before you submit your application.
If you're successful, we'll conduct some pre-employment checks.
We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.