Position: Salary: Ref: Job Type: Published On: Start Date: Contact Name: Client:
Technical Support Engineer - Service Function Cambridge, Eastern England GBP30000 - GBP35000 per annum + pension, hols, bonus 19583853/003_1559203506 Permanent 30/05/2019 28/05/2019 Helen Addis Cordant Engineering

Technical Support Engineer - service function - Royston - £35K per annum plus benefits - Multinational manufacturer!

This is a chance to work for a Multinational corporation who have been a leading manufacturer of instruments, analytical equipment and automated reactors on 5 continents.

This role is for someone who has a technical background in engineering and has the character and communication skills to talk through problems and resolutions with clients and colleagues via telephone.

This is a business that has a continuous focus for innovation and ensuring that they offer the most modern techniques, technologies and methodologies. There is investment, learning and an interesting work environment with challenging and interesting work.


  • Receive calls and information from customers and engineers reporting faults
  • Identification and analysis of the fault to determine the best path to resolution
  • Technical advice on equipment faults, diagnosis and new products
  • Remote problem solving skills
  • Customer service focus and methods for all customer contact
  • Commercial awareness for potential upgrades to customer machines
  • Working with the Field Service Engineers to ensure timely and effective solution

What skills / quals / experience do you need?

  • Engineering qualification in relevant discipline
  • Motivation, customer service and communication skills
  • Problem solving skills and engineering issue resolution
  • Mechanical and electrical engineering proficiency
  • Organised and adaptable


  • £35-40K dependant on experience
  • Bonus
  • The chance to work for a truly global business
  • Career and personal development
  • Pension
  • Holidays
  • Further benefits

Keywords: Technical support, service engineering, customer service, communication, mechanical, engineering, electrical, software, instruments, analytical equipment, problem solving, machinery.

Location: Royston

Cordant Group is an equal opportunities employer

Job Benefits:

pension, hols, bonus