Position: Team Manager (Business Moves)
Salary: Negotiable
Ref: 522867_1575563226
Job Type: Permanent
Published On: 05/12/2019
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Cardiff

Salary: £31,972 - £42,224 depending on skills and experience

Working Pattern: Permanent | Full Time - 37 hours per week

About the Department

Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.

What is the Role?

You will be part of a management team responsible for a telephony and Sales team, co-ordinating, motivating, encouraging and empowering your team to manage Change of Tenancies and secure contracts for all Business Customers.

Your role will include; coaching and mentoring your team, delivering regular team meetings and one to ones and manage performance, SLA's, resource and time management where required.

You will build relationships with all stakeholders and ensure your team deliver industry leading customer service.

What do I need?

To be successful in this role you will need to have either previous experience in a managerial role: customer services experience, interpersonal and communication skills, and the ability to lead, inspire and develop your team.

You will need to be commercially and competitor aware, have strong analytical skills, a methodical approach, good organisation skills, high professional standards and accuracy ensuring all work is completed to the highest standards and meet compliance.

A good knowledge of Microsoft Office packages, Word and Excel are required, and you will be expected to demonstrate a flexible approach in the workplace.

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with sse.

Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it.'

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.