|Position:||Social Media Officer|
|Salary:||GBP22178 - GBP29290 per annum|
|Contact Name:||Jenna Jackson|
Base Location: Portsmouth
Salary: £22,178 - £29,290 plus generous shift allowance depending on skills and experience.
Working Pattern: Permanent | Full Time | 37 Hours Per Week
About the Department
Operations are responsible for keeping the lights on; we are at the front line on the Network. If we find a fault, it is our responsibility to respond to the fault, and dispatch our skilled teams to fix it as quickly as possible. We work in all hours, and through all weathers, ensuring our customers are never without power.
What is the Role?
Reporting to the Digital Manager this roles core responsibility is to manage the day to day running of the Networks social media channels (Facebook, Twitter, Instagram and other social platforms) and the SSEN Website.
The main duties of this role will include responding to customer enquiries via social media, recording and resolving complaints, logging and highlighting damage to the network, ensuring an average customer satisfaction score of over 9 out of 10 on customer satisfaction surveys, processing website content requests from business owners to make changes to their public webpages, creating and running social medial campaigns to support business objectives and scheduling proactive posts on a daily basis for the week ahead. Providing analytics reports for business areas, including reach, engagement, website analytics and sentiment scoring are also key to this role. We are a 24/7 department working 365 days a year delivering an industry leading experience to our customers.
What do I need?
In order to be considered for this role you will have had experience in a similar role, within a customer service environment. You will have knowledge of excel spreadsheets, current BHAGS for Power Distribution, network structure, faults knowledge/understanding of network and connections.
This is a fantastic opportunity to join a fast paced, driven team and would suit candidates with an outgoing and engaging personality. You will have excellent interpersonal and organisational skills and will be naturally creative and adventurous.
Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
Well let you know the outcome of your job application after the closing date. To discuss any adjustments you require to submit your application please get in touch with
This vacancy is open to both internal and external candidates. The successful candidate may be subject to the Company's verification and vetting process if their vetting level changes. This includes a basic criminal records check.
We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.