Position: Social Media Officer
Salary: GBP21584 - GBP28506 per annum
Ref: 522692_1573834917
Job Type: Permanent
Published On: 15/11/2019
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Portsmouth or Perth

Salary: £21,584- £28,506 depending on skills and experience, plus shift allowance

Working Pattern: 37 hours | Permanent | Fixed Shift Work Pattern

About the Department

Operations are responsible for keeping the lights on; we are at the front line on the Network. If we find a fault, it is our responsibility to respond to the fault, and dispatch our skilled teams to fix it as quickly as possible. We work in all hours, and through all weathers, ensuring our customers are never without power.

What is the Role?

You'll be responsible for managing the day to day running of the Networks social media channels (Facebook, Twitter, Instagram and other social platforms) and the SSEN Website. Working alongside key stakeholders across the business including Corporate Affairs, youll develop and deploy social media campaigns that will support the goals of that area. This includes checking and changing public webpages within set timescales and with compliance in mind.

As the Social Media Officer, you'll also post HV notification on Twitter and Facebook when required to reduce call volumes into the Customer Contact Centre. You'll also be expected to protect the SSE brand and make decisions on how best to tackle a negative situation on social platforms.

Finally, you'll manage our customers needs and help to ensure SSE remain penalty free and achieve our goals. To do this youll deal with customer by responding to any queries they have relating to power cuts, connections enquiries and projects.

What Do I Need?

We are looking for a candidate with experience in a similar role in areas such as; approving website content, campaign management and press releases. It would also be beneficial if you understood either Networks and Connections or a Customer Services environment.

You'll also have knowledge of excel spreadsheets and excellent communications skills. Finally, you'll have an outgoing personality, be creative with excellent time management.

Our Benefits

Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch sse.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if its not safe, we don't do it.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.