|Position:||SME Hub Advisor|
|Contact Name:||Jenna Jackson|
Base Location: Reading or Cardiff
Salary: £21,584 - £28,506 depending on skills and experience
Working Pattern: Fixed Term Contract - 12 months | Full Time - Flexible working patterns available - 37 hours per week
About the Department
Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.
What is the Role?
You will be working within our SME Telephony Hub is a fast paced and rewarding role. It involves working as a team to handle in excess of 7,500 inbound calls a week from our SME business customers, this role is very fast paced.
As part of this role, you will build rewarding relationships both internally & externally, as you deliver SSEs unparalleled service levels, recommending the best solutions to suit our customers individual needs.
Its not just about being good at what you do - it's about enjoying what you do. We encourage and empower you to be imaginative, share your ideas, and produce work that you can be proud of.
What do I need?
Previous experience in sales or customer service is desirable but not essential.
Proficient use of Microsoft packages is useful
Please be aware if you are successful, youll be required to complete our pre-employment screening process before joining SSE.
Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch on sse.
We all have different skills here at SSE and thats what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if its not safe, we dont do it.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.