|Position:||SME Collections Advisor|
|Contact Name:||Jenna Jackson|
Base Location: Reading, Perth & Cardiff
Salary: from £21,584 - depending on skills and experience
Working Pattern: 12 Months Fixed Term Contract | Full Time - 37 hours per week
About the Department
Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.
What is the Role?
We are currently recruiting for a Collections Advisor to join our fast-paced team. This is a rewarding role which involves dealing with both inbound and outbound queries relating to debt from our business customers via the telephones and via email. You will be expected to promote and maintain an extremely high level of customer service and account management alongside maintaining good working relationships with internal and external customers.
For us it's not just about being good at what you do - it's about enjoying what you do, too. So, we'll encourage and empower you to be imaginative, share your great ideas, and do work that you can be proud of.
What do I need?
To ensure our customers receive the highest levels of service, and you get the most from your role, we ask that you hold previous experience within collections activity and credit.
You will have strong customer service skills, with a passion for accuracy. You will be adaptive in your approach, proactively managing your customers and maintain high levels of service under pressure and to set targets. Being a customer facing role, youll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.
Please be aware if you are successful, youll be required to complete our pre-employment screening process before joining SSE.
Internal candidates, please inform your line manager of your application.
Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
Well let you know the outcome of your job application after the closing date. To discuss any adjustments you require to submit your application please get in touch
We all have different skills here at SSE and thats what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if its not safe, we dont do it.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.