Position: Smart Metering Demand and Install Senior Project Manager
Salary: Negotiable
Ref: 523496_1582723097
Job Type: Contract
Published On: 26/02/2020
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Reading

Salary: £40,201 - £53,096 depending on skills and experience

Working Pattern: Fixed Term Contract - 12 months | Full Time - Flexible working patterns available - 37 hours per week

About the Department

Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.

What is the Role

The "Demand and Install" team is responsible for ensuring that there is an active, multi-channel, tailored approach to engaging our customers, and generating the "Demand" of booked smart meter install appointments, and that the programme can successfully and efficiently "Install" smart meters for our customers. This team now has an established leadership team and is recruiting a senior project manager to lead the "Demand" team, to manage junior PMs and analysts in the team and to drive delivery of effective campaigning.

Key Accountabilities

1. Team leadership

Setting direction to the Demand team, providing a route for escalation, prioritising activities, managing effective delivery of the teams objectives, working with the Customer Demand Steering group and other key business and external stakeholders

2. Campaign design

Ownership of the overall campaign design approach, engaging with marketing and external agencies to ensure customer conversion is maximised. Driving continuous improvement, ensuring that volumes are maintained, that third parties delivery their obligations for a high quality campaign approach.

3. Customer incentives

Leadership of customer incentive programme: designing, planning and delivering incentive initiatives - ensuring initial scoping, development of stakeholder presentation materials, building high level business case, process design, and driving multiple parties to ensure successful delivery (e.g. legal, sales, procurement etc). Ensuring that incentive progress reporting drives ongoing improvement.

4. Performance dashboards

Ensuring that demand or install performance dashboards delivered by team analysts are supporting quality decision-making, insight and performance management

5. Reporting

Working with team analysts to ensure reporting is of a high quality, that actions and owners are identified and tracked, and that insight continues to develop

6. Continuous improvement

Leading on existing or planned processes, suggest and design improvements, planning and delivery of improvements

7. Governance

Facilitating the Customer Demand Steering group: ensuring that it is an effective, well-run decision-making forum. Development of presentation materials, facilitation of workshops, carrying out analysis, updating plans, ensuring meetings are minuted and actions complete

What do I need?

-Working in a business project management environment: delivering projects/change

-Working knowledge of industry standard project methods, either waterfall project methodology or agile

-Stakeholder management skills

-Experience of working on regulatory projects, preferably in the energy sector, or on smart meter rollout programmes is beneficial

-Proactive, organised self-starter, pragmatic

-Strong attention to detail

-Must have good written, verbal and presentation skills, experience of MS Office suite including Power Point and Excel

-Team player with a friendly and open style

Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.

Our Benefits

Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with Ann Fahy sse.

About SSE

We all have different skills here at SSE and thats what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if its not safe, we dont do it.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.