|Position:||Smart Metering Demand and Install Project Analyst|
|Salary:||GBP28506 - GBP37650 per annum|
|Contact Name:||Jenna Jackson|
Base Location: Reading
Salary: £28,506 - £37,650 depending on skills and experience
Working Pattern: Fixed Term Contract - 12 months | Full Time - Flexible working patterns available - 37 hours per week
About the Department
Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.
SSE's Business Energy smart metering programme exists to ensure that we can offer and successfully install smart meters to all of our customers. The 'Advanced Meter Rollout (AMR) leg of the programme is established and has been running for a number of years, while the "SMETS2" leg of the programme is delivering a new technical capability and mobilising to contact and install for a new set of customers in 2020.
What is the Role?
The "Demand and Install" team is responsible for ensuring that there is an active, multi-channel, tailored approach to engaging our customers, and generating the "Demand" of booked smart meter install appointments, and that the programme can successfully and efficiently "Install" smart meters for our customers. This team now has an established leadership team and is recruiting analysts to support the leads in delivering effective campaign and installs, and driving their ongoing improvement.
As we are looking to recruit a number of analysts into the programme, the exact accountabilities will vary whether the analyst focuses more on "Demand" or "Install". These preferences and suitabilitys will be discussed during the interview stage. Example accountabilities include:
- Customer incentives
Designing and planning small incentive initiatives - leading on initial scoping, developing stakeholder presentation materials, building high level business case, process design, and driving multiple parties to ensure successful delivery (e.g. legal, sales, procurement etc). Designing and producing incentive progress reporting.
- Performance dashboards
Designing and delivering demand or install performance dashboards - scoping the top level and lower level dashboards and supporting excel spreadsheets, reviewing with stakeholders, sourcing and checking the data, then running on a daily, weekly or monthly basis
Providing ad hoc support and insight based on the regular reporting: spotting and investigating trends or unexpected findings. Proactively looking for approaches to resolve reporting or performance issues
- Campaign and install design
Providing support and input to overall campaign design approach, and field force install roll out approach
- Continuous improvement
Reviewing existing or planned processes, suggest and design improvements, support planning and delivery of improvements
Supporting project leads in their roles: development of presentation materials, facilitating workshops, carrying out analysis, updating plans, minuting meetings and chasing actions.
What do I need?
- No essential business knowledge required, but experience of working on regulatory projects, preferably in the energy sector, or on smart meter roll-out programmes would be beneficial, but is not critical
- Experience working in a business project management environment: delivering projects/change
- Working in an analytical environment: developing reports and MI, carrying out analysis
- Experience of working on regulatory projects, preferably in the energy sector, or on smart meter roll-out programmes
- Working knowledge of industry standard project methods, either waterfall project methodology or agile
- Stakeholder management skills
- Strong attention to detail
- Assertive and capable of working flexibly
Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.
We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with myself Ann Fahy or sse.
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