Position: Service Delivery Analyst
Salary: GBP42691 - GBP49626 per annum
Ref: 543841_1673972985
Job Type: Permanent
Published On: 17/01/2023
Expiry Date: 14/02/2023
Contact Name: Jenna Jackson
Client: SSE plc

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £12.5 billion in low carbon projects over the next 5 years, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

About the Role

Base Location: Flexible, however our preference is that you will be based in one of our key UK sites, which includes but is not limited to:- Glasgow, Perth, Aberdeen, Inverness, Reading or Havant.

Salary: £42,691 - £49,626 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

This is a demanding yet rewarding role within SSE's Renewables IT team. Our Renewables Business strives to be the largest and most efficient developer of onshore and offshore wind in the UK and Ireland as well as developing our effective hydro fleet. We drive new growth by identifying, developing, building and operating high quality assets in GB, Ireland and internationally. In order to contribute to a low carbon future, we have committed to treble our current Renewables output by 2030. You will join the team during a transformational period as we adopt more Agile ways of working, further enhanced by the adoption of DevOps. The IT Service Management function is fundamental to enable consistent and reliable operational IT service to our customers, underpinned by a continual service improvement cycle to ensure we deliver the best value IT service.


As an IT Service Delivery Analyst, you will report to the IT Service Delivery Manager and assume the following core responsibilities;

- Perform in-depth analysis of operational IT Services to measure health and opportunities for improvement.

- Prepare IT Service reports and communications towards strategic and operational stakeholders to articulate the health and impact of IT Services.

- Help manage and co-ordinate operational escalations (incidents, requests) through to their conclusion.

- Provide input to and help co-ordinate continual service improvement initiatives that can demonstrate value.

- Develop and enhance stakeholder relationships by acting upon customer feedback and supporting the transformation of the IT Service Management function through the adoption of agile ways of working.

What do I need?

Experience in the Energy/Utilities industry and Agile practices would provide a great advantage towards this role. As a Service Delivery Analyst we're looking for the right enthusiastic and motivated candidate with a passion for customer satisfaction, to be able to act and prioritise independently as well as collaborate successfully with relevant peers.

To be considered for this role, we would love you to have:

- Experience from a similar service delivery management/support role utilising processes from the ITIL framework.

- Excellent communication and presentation skills to enhance stakeholder management.

- Experience in working with Service Now as a primary ITSM platform.

- Strong ability to take ownership of activities and work well under pressure via workload and time management.

- Experience in working across a diverse IT Services Portfolio underpinned by a variety of IT Systems and Applications.

About our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Further Actions

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact David on 01738 275846.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.