Position: Service Assurance Lead
Salary: GBP50556 - GBP66767 per annum
Ref: 521929_1572948314
Job Type: Permanent
Published On: 05/11/2019
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Havant or Reading

Salary: £50,556 - £66,767 depending on skills and experience plus bonus

Working Pattern: Permanent / Full Time / Flexible working patterns available

About the Department

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSEs growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

What is the Role

You'll be part of the Service Operations Management team which manages the delivery of Group IT Shared Services as provided by a Supplier organisation.

Whilst the Supplier has responsibility, you'll retain overall accountability for Business Demand management, integration and management of core ITIL Service Management processes and the management of governance, risk and compliance activities. You'll be responsible for reporting concerning the ITIL processes for SSE and our suppliers as well as on governance, risk and compliance.

As well as managing Supplier performance in line with contractual targets and ensuring effective service delivery, youll work with the Supplier to ensure optimisation and continual improvement of processes and the Service Catalogue.

What do I need

With a strong background in IT Service Management and strong stakeholder and supplier management skills, youll have a good of knowledge of SSEs business and corporate drivers and goals and be knowledgeable on the impact of relevant Service Lines on individual business units.

With very good technical or functional experience as well as experience across a broad range of IT services and disciplines, your significant experience will include:

- the use of Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level
- excellent knowledge of Incident Management, Problem management, Change & Release Management, Availability Management, IT Service Continuity (DR), Capacity Management and Service Asset and Configuration management
- good supplier engagement and supplier management
- an excellent understanding of the development, customisation and implementation of customer support processes and procedures
- working in IT at a leadership level with strong leadership experience in IT Service Management
- effective stakeholder management including excellent communication, interpersonal, influencing and negotiation skills

Please notify your line manager before you submit your application.

Our Benefits

Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with myself Jane Freeman, or sse.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if its not safe, we don't do it.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.