Position: Scheduling Manager
Salary: GBP31972 - GBP42224 per annum + plus Car/Cash Allowance
Ref: 523559_1583338962
Job Type: Permanent
Published On: 04/03/2020
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Oxford

Salary: £31,972 - £42,224 depending on skills and experience + car/cash allowance

Working Pattern: Permanent | Full Time with Flexible working patterns available

About the Department

Operations are responsible for keeping the lights on; we are at the front line on the Network. If we find a fault, it is our responsibility to respond to the fault, and dispatch our skilled teams to fix it as quickly as possible. We work in all hours, and through all weathers, ensuring our customers are never without power.

What is the Role?

Reporting into the Coordination Manager, you will be responsible for ensuring that the scheduling team within the Coordination Centre deliver great customer service and performance. This will involve efficient and effective customer-led productivity planning and scheduling of the teams to both achieve and exceed our business targets.

Working closely with the whole coordination centre, you will focus on reducing key areas including cost, travel time, repeat visits and changes to the programme; ensuring that we have adequate resources to reduce the overall WIP by seeking to continually improve efficiencies in these areas. This will involve conducting regular reviews on optimisation and utilisation as you will need to be aware of the impact of cost the scheduling team have on the overall business plan and budget as well as the preparation and implementation of a four-week work plan to ensure that your team builds a solid programme of work that meets and exceeds a utilisation target of 90%.

On a daily basis, you will prepare and run team huddles as well as attend regular coordination huddles with the wider team to provide up to date and relevant information on the programme that day. You will also review performance metrics to ensure your team is delivering against targets and discuss any success and improvements needed.

You will be responsible for ensuring that your team produces a weekly programme of work that maximises productivity and ensures that scheduled work has been completed, OTD work has been scheduled, all issues raised have been resolved and that the Coordination Manager is aware of any issues that could affect the plan over the next four weeks.

Finally, you will champion safety as our number one value by optimising the plan to cut down travel for our front-line staff and reducing the risk of RTCs.

What do I need?

A motivated, self-starting, team player, you will have strong commercial awareness and good leadership skills as well as previous demonstrable experience of people management, particularly in leading and motivating small teams in a target driven environment that delivers projects and programmes. Experience working within a role that has given you an understanding of the strategies to successfully support customer services in a regulated price control environment will also be crucial.

You will have a basic understanding of how a Distribution Network Operator (DNO) operates and generates revenue and incentives, with relevant technical experience & knowledge. Therefore, sound business knowledge and an awareness of the key stakeholders and customers in electricity distribution or a similar market sector is essential. Finally, you'll have the IT skills to effectively analyse performance data and deliver formal presentations.

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with Martin Prosser

Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.


Job Benefits:

plus Car/Cash Allowance