|Contact Name:||Jenna Jackson|
Base Location: New Forest, Lyndhurst
Salary: £21,584- £28,506 depending on skills and experience
Working Pattern: 37 hours | Permanent | Flexible working patterns available
About the Department
As the front line on the Network, Operations are responsible for keeping the lights on. If we find a fault, it is our responsibility to respond to the fault, and dispatch our skilled teams to fix it as quickly as possible. We work in all hours, and through all weathers, ensuring our customers are never without power.
What is the Role?
Our aim is to create a more efficient and sustained workforce that is resourced effectively, with our customers at the forefront of our mindset, and as part of our approach, we aim to achieve a 90% utilisation target, or above, within our works schedule. As a Scheduler, you will report directly into the Networks Operational Delivery team and will work as part of a wider team of Schedulers responsible for optimising the work plan for our operational teams.
This will involve scheduling work to ensure that priorities are dealt with, and work is delivered to meet programme and customer requirements. You will ensure that all periods of annual leave and training are programmed in advance and will help to identify any areas where we are under resourced. You will also support the operational delivery teams by collating and processing all required paperwork and submitting to various parties once full validation checks have been undertaken, as well as assist with internal and external customer enquiries via email and on the telephone; acting as a point of contact for local Authorities, and processing notifications accordingly.
Due to the nature of business operations you will be required to respond to emergency events including severe weather as and when required, supporting team members in their ability to respond as is appropriate for their role.
As part of an efficient team, excellent communication and organisational skills are key, and you'll attend daily huddles to feedback progress and improvement opportunities, raising concerns and seeking validation for any queries.
What do I need?
To succeed in this role, you will have demonstrable experience working within a team that delivers results in challenging environments and you will have a continuous improvement mindset. Previous experience working in a customer focused environment would also be hugely beneficial.
You will have excellent written and verbal communication skills and will be comfortable dealing with stakeholders at all levels in a professional end efficient manner. With previous experience dealing with staff, resources and budgets, youll be self-disciplined with excellent organisational skills and will be capable of working to deadlines in a high-pressure environment. Strong attention to detail is crucial and advanced IT skills essential.
Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch sse.
Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.
We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.