|Contact Name:||Jenna Jackson|
Salary: £24,000 - £32,000 depending on skills and experience
Working Pattern: Permanent | Full Time 37 hours per week
About the Department
The Enterprise Division comprises four companies: Contracting, Rail, Telecoms and Utilities. The SSE Enterprise Projects and Operational Support Team support the entire Enterprise division leading the deployment of best practice in assurance, project management, engineering and in handling strategic projects.
SSE Enterprise Telecoms operates a 13,700km private telecoms network, with 265 Points of Presence and connectivity to over 80 commercial data centres that span the UK. With its extensive telecoms engineering experience, the company provides commercial security with unrivalled in-house engineering resource to Service Providers, Large Enterprises and the Public Sector providing a competitive range of leading-edge Ethernet, Cloud Connect, Optical Networking and Co-location services.
What is the Role?
Due to expansion, we are recruiting for a Provisioning Co-ordinator to join our team based in Reading. The role involves dealing deal with customers and project managers on all aspects of service delivery to deliver world class customer service. This involves managing customer and supplier escalations.
You'll be responsible for ordering of services and pro-actively managing the delivery from multiple telecoms suppliers, liaising with customers on service delivery, provide regular updates and handovers upon competition.
What do I need?
The Provisioning Co-ordinator will have previous experience in a similar role within the Telecoms industry. Demonstrable experience of networks and telecoms operators is essential.
You will have strong communication skills; both verbally and in writing coupled with the ability to build rapport to compliment your excellent telephone manner when dealing with queries, liaising with 3rd party suppliers and delivering exceptional customer service.
You will have a precise attention to detail and strong organisation and problem-solving skills are vital. An excellent team ethic and the ability to use your initiative.
Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.
We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with sse.
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