Position: Network Damage Manager
Salary: GBP31972 - GBP42224 per annum
Ref: 522394_1573044862
Job Type: Permanent
Published On: 06/11/2019
Contact Name: Jenna Jackson
Client: SSE plc

Location: Network Damage Manager

Base Location: Portsmouth

Salary: SS06 £31,972 - £42,224 per annum depending on skills and experience.

Working Pattern: 37 hours | Perm | Flexible Working Patterns Available

About the Department

Operations are responsible for keeping the lights on; we are at the front line on the Network. If we find a fault, it is our responsibility to respond to the fault, and dispatch our skilled teams to fix it as quickly as possible. We work in all hours, and through all weathers, ensuring our customers are never without power.

The Rechargeable Debt Team sits within the Operational Support Team and deliver multiple functions to assist with the running of our Distribution business. The department is ever changing in order to deliver the needs of our customers and therefore you'll need to have the ability to adapt to a fast moving and ever evolving team, with enthusiasm and a positive approach.

What is the Role

As a Team manager in our Rechargeable Debt Team you'll play a key role in recovering debt from third party damages to our network, specifically to each of our 4 regions covering central southern England.

In the role you'll answering customer escalated complaints, develop software that assists with capturing data and find solutions to complex customer and operational problems, all whilst adhering to industry processes and regulations.

You'll also be solely responsible for the financial results of recovering repair costs for the South of England. To do this effectively you'll need a high competency in analysing data, reports, figures and understanding the impact of these on your business area. During times of bad weather, you'll be required to give support through your storm role, this may mean working outside of your normal hours and potentially location

Being successful in this role will rely on a comprehensive knowledge of our networks business, including how we are regulated, how our network functions and the challenges we face as a business.

What do I need?

To be successful in this role will rely on a comprehensive knowledge of our networks business, including how we are regulated, how our network functions and the challenges we face as a business.

You'll also need;

  • Excellent customer service skills
  • Exceptional interpersonal skills across all levels of our business
  • A passion for providing help and support to their colleagues
  • Excellent communication skills both written and verbal
  • Strong analytical skills
  • Ability to work under pressure and as part of a team in a regulated environment
  • Ability to problem solve and manage your own time
  • Understanding of the Networks business area
  • Proficient Microsoft Office 365 skills
  • The ability to scrutinise data and reports
  • Fantastic presenting skills across different mediums
  • Strong management skills (a knowledge of the company's HR processes is also desirable)
  • A full UK driving license

Our Benefits

Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch sse.

About SSE

We all have different skills here at SSE and thats what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra if its not safe, we don't do it.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.