Position: FM Helpdesk Operative
Salary: GBP21584 - GBP28506 per annum
Ref: 523585_1582709694
Job Type: Permanent
Published On: 26/02/2020
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Perth

Salary: £21,584 - £28,506 depending on skills and experience

Working Pattern: Permanent | Full Time 37 Hours Per Week | Flexible working patterns available

About the Department

Our Group Change team are responsible for delivering large, complex, strategic transformational change across SSE. We work hard to help the business implement and embed sustainable change, to ensure a focus on continuous improvement, driving efficiencies and achieving key objectives

What is the Role?

As the Facilities Helpdesk Operator/Administrator, you will be responsible for operating the helpdesk function within the SSE estate and providing support to our stakeholders. As a multi-functional role, it will involve assisting the help desk manager with the setting up of new helpdesk functions and will require you to work on your own initiative as well as part of a team.

You will be responsible for covering all areas of facilities activities including administration, auditing, maintenance scheduling, responding to stakeholder queries and problem resolution, coordinating contractors, reporting, booking meeting rooms, catering, hospitality and car park management.

The role will involve travel on occasions and the need to visit local area cluster sites and perform the necessary admin tasks required.

What do I need?

We are looking for our newest team member to have excellent Customer Service skills which have been gained in a telephony environment. You will have strong communication skills and will be confident talking to a wide range of stakeholders both internal and external. Strong attention to detail and a high degree of accuracy will be paramount to your success.

You must have excellent time management and organisational skills as well as strong knowledge of Microsoft office programmes - in particular Word, Excel and PowerPoint. You will be Flexible and hardworking with the ability to prioritise and manage your own workload and will enjoy working as part of a busy team that supports and encourages colleagues to succeed.

Previous helpdesk/switchboard experience is not essential but would be advantageous as would familiarity with CAFM software or similar.

Our Benefits

Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with sse.

This vacancy is open to both internal and external candidates. The successful candidate may be subject to the Company's verification and vetting process if their vetting level changes. This includes a basic criminal records check.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.

Closing date for applications is: Sunday 8th March 2020.

Interviews due to take place 11th-13th March 2020.