My client is a leading manufacturer in the Catering industry, and they are seeking a Catering Service Engineer to join their expanding field operations in the Ipswich area.
Following on from successful organic growth, this catering industry leader are seeking to appoint a Catering Service Engineer to help deliver the desired customer service experience. The goal is to drive improve service levels across their business and improve customer satisfaction, maximise customer retention and increase profitability.
The Catering Service Engineer will be responsible for performing reactive and preventative maintenance on a wide range of commercial catering equipment, including commercial dishwashers and warewashing equipment as well as commercial laundry, commercial ovens, and other catering equipment. This will be in locations in Ipswich and the surrounding areas.
The successful candidate will be a Field Service Engineer with experience working with white goods or commercial dishwashers or laundry equipment, from a range of manufacturers such as JLA, Hobart, CrystalTech, Classeq, Sammic, Miele, Winterhalter, IPSO, Maidaid Halcyon, and Girbau. They are able to provide full training, however some electrical engineering experience would be required for this role.
Responsibilities and Duties
Providing service and customer support during field visits
Managing all on site installation, repair, maintenance and test tasks
Diagnosing errors or technical problems and determining proper solutions
Provide service and customer support during field visits
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Qualifications and Skills
Proven field service experience
Ability to troubleshoot, test, repair and service technical equipment
Represent the company in a professional manner at all times
Ability and desire to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Technical degree or certification e.g. Electrical, City & Guilds, 17th edition or 18th edition
Salary range is graded and dependent on experience, £30,000-35,000
Basic hours of work are 40 hours a week. (on a Rota basis)
Company van (with use privately) including fuel card.
Smart phone and laptop
Paid door to door
This is a fantastic opportunity to join a market-leading supplier in the catering equipment industry. If you are an experienced Service Engineer in the catering industry and living in the Ipswich area please submit your CV now for consideration for this role.