Position: E-service Advisor (Home Energy)
Salary: Negotiable
Ref: 522921_1582716152
Job Type: Permanent
Published On: 26/02/2020
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Dublin 18

Salary: from €24,051 depending on skills and experience

Working Pattern: Permanent | Full Time - 37.5 hours per week

About the Department

Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.

What is the Role

If you love online customer service and able to work full time then this opportunity is what you are looking for.

The role of a Home Energy eService Advisor is intrinsic to the success of SSE Airtricity. We are looking for individuals who are confident, articulate, and determined to succeed in a professional working environment, and quite simply you will be the voice of SSE Airtricity and an ambassador for our brand. You will provide excellent service to all of our customers through numerous communication channels including emails, letters, webchat and phone platforms so you will need to be able to think on your feet and provide innovative solutions to your customers requests. The role includes a number of back office administrative tasks including Global Suppression, MMs, PTJ reports, Vulnerable Customer forms / emails and Financial Statements.

What do I need?

We are looking for enthusiastic people with a passion for providing an excellent customer experience, in a target-based role. Ideally you will have at least one years Customer Service experience working in a compliant and target-based environment. You should be a confident computer user as you will be working on multiple systems in a fast-paced environment.

We take pride in our work and employ people who care about quality and want to feel proud to be part of the SSE family. We invest in our most important assets - our people. We believe in developing our staff to get the best from them and building up our talent from within.

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

We'll be in touch following the closing date but to discuss any adjustments you require to submit your application please get in touch

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees