|Position:||Digital Customer Service Advisor|
|Contact Name:||Jenna Jackson|
Base Location: Dublin 18
Salary: €24,051 + €2,575 Roster Allowance, depending on skills and experience
Working Pattern: Permanent | Full Time - 37.5 hours per week
About the Department
Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.
What is the Role?
The role of a Digital Customer Service Advisor is intrinsic to the success of SSE Airtricity. We are looking for individuals who are confident, articulate, and determined to succeed in a professional working environment, and quite simply you will be the voice of SSE Airtricity and an ambassador for our brand. You will provide excellent service to all of our customers through numerous communication channels including web chat, social media, phone and email platforms so you will need to be able to think on your feet and provide innovative solutions to your customers requests.
What do I need?
We are looking for enthusiastic people with a passion for using social media platforms such as Twitter and Facebook and Online web chat. Ideally you will have at least one years Customer Service experience working in a compliant and target-based environment. You should be a confident computer user as you will be working on multiple systems in a fast-paced environment. Knowledge and understanding of online community platforms and their respective participants is desirable.
We take pride in our work and employ people who care about quality and want to feel proud to be part of the SSE family. We invest in our most important assets - our people. We believe in developing our staff to get the best from them and building up our talent from within. You will benefit from both classroom training and on-going coaching and support once you have left training to ensure that you have the skills and knowledge to support your customers fully.
Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.
We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch on sse.
We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.