|Position:||Delivery Specialist - Telecoms Service Provider Sector|
|Salary:||GBP25000 - GBP37000 per annum|
|Contact Name:||Jenna Jackson|
Base Location: Reading
Salary: £25,000-£37,000 depending on skills and experience
Working Pattern: Permanent | Full Time 37 hours per week
About the Department
SSE Enterprise Telecoms is one of the UKs leading connectivity providers and operate a 12,000+km private telecoms network and 15 data centres that span the UK. With its extensive telecoms engineering experience, the company provides commercial security with unrivalled in-house engineering resource to Service Providers, Large Enterprises and the Public Sector providing a wide range of products and integrated solutions including leading-edge SD-Wan, Ethernet, Optical and dark fibre services.
What is the Role
The Service Provider Delivery Specialist (SPDS) is that of a Sector Specialist working within the SSE ET Provisioning Team focussed purely on key clients within the Service Provider Sector. They shall be responsible for the delivery of standard orders, management of all complex provisioning activities / orders and escalation / jeopardy cases for a small number of key Service Provider clients that purchase high volumes of SSET services. The SPDS will work closely with the Service Provider sales team to provide a complete end to end service from SSET, proactively developing additional responsibilities and processes to ensure that clients receive the highest standard of customer service. The role is that of a Sector Specialist working within the SSE ET Provisioning Team and with the Service Provider Sector.
SPDS responsibilities include working closely with customers, PMs and Designers to prepare comprehensive action plans. Ordering / management of 3rd party services and associated off-net / on-net connectivity shall form a significant part of the role, however the Delivery Specialist shall also perform various project coordination tasks, like scheduling and risk management, along with certain administrative duties, like maintaining project documentation and handling technical queries, along with customer escalations of significance and complexity.
To succeed in this role, you should have experience of ordering and managing the delivery of Ethernet and optical services from telecoms service providers and excellent time management and communication skills, as youll collaborate with clients and internal teams to deliver results to deadlines. The ability to communicate clearly up to C-Level is essential, as is a deep knowledge of Telecoms industry delivery processes as youll be managing orders and resolving escalations for some of our biggest clients, whilst training and mentoring less experienced Order Managers and New Starters.
Ultimately, the SPDS duties are to ensure that activities assigned to them by the Delivery Management Team are completed on time, fully communicated, within budget and meet the highest quality standards.
What do I need?
The ideal candidate will have extensive experience of autonomously managing orders or projects in the telecoms industry. You will be an expert at escalation handling and demonstrable knowledge of dealing with jeopardy cases for high-profile customers.
You should have the ability to interpret designs, schedules and step-by-step action plans; ability to assist with project planning via MSP / Visio / project specific applications and the ability to assist with writing / presentation highlight reports internally and to commercial customers.
Ideally you will have experience of BT and other Telecoms providers provisioning and ordering process for Ethernet, optical and cabling solutions.
APM PFQ and/or PRINCE2 Foundation level accreditations is desirable.
You should be a proactive and self-motivated individual to drive activities to successful completion while remaining calm in a pressured role.
You will have strong written and verbal communications skills which will allow you to build and manage stakeholder relationships and work as part of team.
You have analytical problem-solving skills and possess a strong customer service ethic and skills.
Please be aware if you are successful, youll be required to complete our pre-employment screening process before joining SSE.
Internal candidates, please notify your line manager of your application
Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with sse.
We all have different skills here at SSE and thats what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if its not safe, we dont do it.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
Closing date for applications is: 05/02/20