Position: Customer Service Risk Advisor
Salary: Negotiable
Ref: 523593_1582796386
Job Type: Contract
Published On: 27/02/2020
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Reading

Salary: £21,000 - £28,000 depending on skills and experience

Working Pattern: 12 months Fixed Term Contract | Full Time

About the Department

Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.

We employ around 250 people directly in Northern Ireland, and we're proud to be an accredited Living Wage employer. Our modern Belfast office is home to 160 employees and offers an exciting working environment, plus all the benefits of being an SSE employee, in the heart of Belfast.

What is the Role?

Our Business Energy teams supply over 500,000 customer accounts, across broad and diverse client base. Our teams serve a broad and diverse range of clients from micro businesses to large national corporates, providing a unique service to each business with a commitment to keeping our clients interests at heart and helping to control energy costs.

We are looking for a Customer Service Risk Advisor to join the Risk Management team based in Reading. You will be a part of a dynamic team working closely with our other Business Energy teams, speaking to internal and external stakeholders by telephone, email and face to face.

As a Customer Service Risk Advisor, your responsibilities will include implementing credit vetting policies and credit collection strategies for business customers; identifying customers who present a risk of business failure and managing customers who pay late.

What do I need?

To ensure you get the most from your role, and our customers receive the highest levels of service, you should have excellent communication skills and strong problem-solving capabilities. With a confident and assertive manner, you will be comfortable negotiating with stakeholders, whilst also providing guidance and support. Any previous experience in risk management or credit vetting would be advantageous, however not essential. Your inter-personal skills will be second to none, much like your organisation and time management skills. Finally, you'll have a good working knowledge of Microsoft Office applications.

For us it's not just about being good at what you do - it's about enjoying what you do, too. So, we'll encourage and empower you to be imaginative, share your great ideas, and do work that you can be proud of. In return, you'll enjoy a variety of benefits and development opportunities. On top of a competitive salary, you'll enjoy generous holiday entitlement, a Group Pension Plan, share options and discounts on energy bills, phone and broadband.

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

We'll let you know the outcome of your job application after the closing date. To discuss any adjustments, you require to submit your application please get in touch sse.

Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.