|Position:||Customer Service Advisor - Tax and Remediation Team|
|Contact Name:||Jenna Jackson|
Base Location: Reading
Salary: from £21,584 depending on skills and experience
Working Pattern: Fixed Term Contract - 12 months | Full Time - Flexible working patterns available - 37 hours per week
About the Department
Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.
What is the Role
Our Business Energy teams supply over 500,000 customer accounts, across a broad and diverse client base. Our teams serve a broad and diverse range of clients from micro businesses to large national corporates, providing a unique service to each business with a commitment to keeping our clients interests at heart and helping to control energy costs.
With a commitment to excellence and service in line with obligations and expectations; both internally and externally, there is an exciting opportunity within the Tax and Remediation team in Forbury place, Reading.
This fast paced and rewarding role will involve reconciling accounts for our Business Energy customers to ensure accurate and timely bills are produced. With a high attention to detail and a passion for accuracy you will ensure adjustments are always made correctly and efficiently whilst following guidelines and procedures. Within this demanding role you will be expected to work to tight guidelines and targets to ensure our customers expectations are met and our high service levels are maintained, so time management and organisational skills are key. The ability to be flexible, adaptable and manage change will be key as this role is expected to evolve in line with business needs moving forward.
What do I need?
To be successful in this role you will need the ability to communicate with stakeholders at various levels in a professional manner. This will include articulating performance, risk and potential improvement opportunities.
Teamwork is key, and although you will have a dedicated primary function, it is expected you will also assist in other areas within the Tax and Remediation team to ensure the team as a whole is successful.
For us it's not just about being good at what you do - it's about enjoying what you do, too. So we'll encourage and empower you to be imaginative, share your great ideas, and do work that you can be proud of. In return, you'll enjoy a variety of benefits and development opportunities. On top of a competitive salary, you'll enjoy generous holiday entitlement, a Group Pension Plan, share options and discounts on energy bills, phone and broadband.
Please be aware if you are successful, youll be required to complete our pre-employment screening process before joining SSE.
Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch on sse.
We all have different skills here at SSE and thats what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if its not safe, we dont do it.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.