Position: Customer Call Advisor
Salary: GBP19249 - GBP25421 per annum
Ref: 522691_1574693401
Job Type: Permanent
Published On: 25/11/2019
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Portsmouth

Salary: £19,249 - £25,421 plus shift allowance

Working Pattern: 37 hours | Permanent | Full time hours

About the Department

Operations are responsible for keeping the lights on; we are at the front line on the Network. If we find a fault, it is our responsibility to respond to the fault, and dispatch our skilled teams to fix it as quickly as possible. We work in all hours, and through all weathers, ensuring our customers are never without power.

What is the Role?

Our skilled teams are based right across the regions we serve, from the bustle of West London to the smallest villages in the Highlands and Islands of Scotland. They are supported by engineering and customer service teams based in major offices and depots in centres like Reading, Portsmouth, Perth and Inverness. As part of our customer contact centre you will be taking inbound calls from and making outbound calls to customers who have a power cut or are experiencing another electrical emergency.

What Do I Need?

You'll be the first point of contact for our customers when they have a power cut so we are looking for individuals who have excellent customer service skills, excellent communication and a great attention to detail. It is important to us that we support our most vulnerable customers, we will rely on you to identify when there is a vulnerability at a property during your call so it is key that you are able to confidently talk to customers about their vulnerabilities and the support we can offer.

Flexibility and support during bad weather is also a crucial part of what we do, and therefore this role has working hours between 06:00 & 23:00 7 days a week and attracts a 2-shift allowance.

Our Benefits

Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch sse.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if its not safe, we don't do it.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.