|Position:||Credit Control Agent|
|Contact Name:||Jenna Jackson|
Base Location: Dublin 18
Salary: €28k - €33k depending on skills and experience + annual bonus
Working Pattern: Permanent | Full Time - Flexible working patterns available - 37.5 hours per week
About the Department
Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.
What is the Role
Your role will encompass a range of responsibilities including reconciling individual and group accounts, prioritising aged debt collection and dealing with customer queries. Using your excellent communication and organizational skills you will liaise with other departments to resolve any discrepancies and improve processes. As well as this you will make outbound collection calls and liaise with third party organisations re: collections and payment plans. You should come to this role with significant Credit Control experience in a high-volume environment and a proven track record in influencing prompt payment. Your excellent negotiating skills will be your core asset in this role. Youll be highly organised, flexible and self-motivated with the ability to adapt to changing priorities and workloads within tight timescales.
What do I need?
-Previous Credit Control experience in a high-volume environment is desirable
-Good negotiating skills alongside excellent analytical/reconciliation skills
-Good knowledge and experience working within a customer focused environment
-Professional telephone manner
-Proven track record in working to tight deadlines
-Self-motivated team player
-Flexible approach to task management
Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch on sse.
We all have different skills here at SSE and thats what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if its not safe, we dont do it.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.