Position: Contracts Administrator - MBS
Salary: GBP21584 - GBP28506 per annum
Ref: 523248_1580919518
Job Type: Contract
Published On: 05/02/2020
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Perth, Scotland

Salary: £21,584 - £28,506 depending on skills and experience

Working Pattern: Fixed Term Contract - 12 months | Full Time - Flexible working patterns available - 37 hours per week

About the Department

Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.

What is the Role?

Our Business Energy teams supply over 500,000 customer accounts, across broad and diverse client base. Our teams serve a broad and diverse range of clients from micro businesses to large national corporates, providing a unique service to each business with a commitment to keeping our clients interests at heart and helping to control energy costs.

This fast paced and rewarding role will involve answering inbound customer queries from business customers and third-party intermediaries via Telephone and Email as per service level agreements. Throughout these methods we will be looking for you to promote and maintain a high level of customer service and account management. You will maintain good working relationships with internal and external stakeholders.

You will be working towards set timescales using established guidelines, procedures and process driven methodology both as part of a team and on your own initiative. As part of this we will be looking for you to contribute ideas designed to improve customer service and efficiency across all processes.

As well as inbound customer queries you will be assisting with the administration and processing of Business Energy Sales contracts for both new and existing customers. Ensuring that contracts are set up accurately and efficiently is a fundamental requirement of this role and will involve adhering to all SSE Business Energy quality requirements throughout.

What do I need?

You will have the ability to demonstrate strong planning and organisational skills together with the ability to use your own initiative, persuasion and commercial awareness. Excellent analytical and communication skills would be extremely beneficial in the role. Previous experience in a customer service environment would also be beneficial.

You will be customer and quality-focused, organised, have exceptional attention to detail and be passionate about delivering service excellence at all times as well.

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch on sse.

Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.