Position: Business Planning Manager - Customer Solutions
Salary: Negotiable
Ref: 522699_1574942575
Job Type: Permanent
Published On: 28/11/2019
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Reading

Salary: circa £60,000 depending on skills and experience + annual bonus

Working Pattern: Permanent | Full Time - Flexible working patterns available - 37 hours per week

About the Department

Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.

The Main Purpose of the Role

The Business Planning Manager is responsible for Business Planning services to successfully support the delivery Customer Solutions strategy and programme work.

Key responsibilities include supporting the workforce planning process; monthly / quarterly Management Reporting and KPIs; supporting Governance and assurance requirements across the business; provision of reporting; and the development and implementation of best practice Business Planning processes.

What is the Role?

  1. Safety, Health and Environment

Responsible for demonstrating safety leadership and promoting a positive safety culture. Support Business units in achieving safety targets and implementation of SHE Plan through working with Corporate SHE team to ensure that SHE metrics, KPIs and reports are accurate, meaningful and up to date and that actions are closed in a timely fashion.

  1. Financial & Business Planning

Support the budget review meeting with the leadership team to ensure there is robust challenge and final agreement of the budget.

Review of monthly business performance to meet the agreed annual budget, highlighting and mitigating any performance variances.

Work with finance and procurement & commercial leads to ensure that the business units have appropriate financial reporting and review processes in place to ensure accurate tracking and challenge of annual financial performance.

Responsible for ensuring the correct data is provided to group as part of management reporting and annual reporting requirements.

  1. Project Management

Program lead key cross Customer solutions initiatives eg Sales Academy, Energy Ambassadors as agreed at the Exco and provide thought leadership on key aspects of the Customer Solutions Exco.

Support MD in development of her external "Brand" working with key stakeholders across the business.

  1. Management Reporting & KPIs

Support the MD Customer Solutions with the monthly preparation and timely submission of business management packs including a consolidated view of management papers.

Prepare commercial and Customer Solutions commentaries for internal reporting to group and external where appropriate.

  1. Governance and Assurance

Program manage the Customer Solutions strategic implementation plan milestones

Ensure that MD Customer Solutions has the correct governance procedures in place across her responsibility areas to fully discharge duties as Customer Solutions MD.

Set up frameworks linking with the SSE Group and ensure implementation and execution and monitoring at a Customer solutions level. Examples of success include GDPR/ Shadow boards/Audit Committees

What do I need?

- Knowledge or appreciation for working in a Customer focused industry where there is broad variety of challenges to meet and deliver.

- Strong commercial acumen with the ability to understand how our business operates.

- Experience of change management and organisational development.

- Significant experience of project and performance management.

- Ability to demonstrate strong and effective leadership and communication skills.

- Highly developed stakeholder management skills including engaging, influencing and negotiating to develop effective relationships.

- Enthusiastic and motivated with capacity to operate under own initiative.

- Excellent problem solver with an analytical mind and good attention to detail.

- Ability to interact at all levels of the Project team and build strong working relationships.

- Can develop and maintain a positive working atmosphere, motivating peers and junior staff.

- Excellent written, verbal and presentation skills.

Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with sse.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it.'

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.