Position: Business Energy Metering Appointments Advisor
Salary: GBP21584 - GBP28506 per annum
Ref: 522649_1574246415
Job Type: Permanent
Published On: 20/11/2019
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Cardiff

Salary: £21,584 - £28,506 depending on skills and experience

Working Pattern: Permanent | Full Time - 37 hours per week

About the Department

Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.

What is the Role

Our Business Energy teams supply over 500,000 customer accounts, across broad and diverse client base. Our teams serve a range of clients from micro businesses to large national corporates, providing a unique service to each business with a commitment to keeping our clients interests at heart and helping to control energy costs.

Due to our continued success and to support our future business strategy and growth we have an opportunity for a Business Energy Metering Appointments Advisor to join our team.

Metering Appointments provides support to Business Energy by raising and managing customer requests for metering work. The team handle requests for gas and electric new connections, upgrades, downgrades, meter exchanges, meter removals and meter read requests.

You'll be dealing with internal and external customers and manage the appointment process from cradle to grave. You'll liaise with network and meter operators and our energy consultants to deliver a smooth service for our customers. It is essential you have an eye for detail as you'll be responsible for updating billing system accurately when the appointment has been completed.

What do I need?

You will need the ability to manage multiple jobs at the same time, handle complaints professionally and use your relationship building skills to problem solve.

You will be able to work on your own initiative, be inquisitive, decisive and able to see tasks through to completion. Ideally you will have a background within utilities, though training can be provided, your communication and decision-making skills will be second to none.

Our Benefits

Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch sse.

SSE Ireland has partnered with See Change and followed their six-step programme which included signing our workplace pledge to build a supportive culture to positively reduce the stigma and discrimination associated with mental health.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if its not safe, we don't do it.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.