Position: Business Energy Digital Support Advisor
Salary: Negotiable
Ref: 523361_1584113165
Job Type: Contract
Published On: 13/03/2020
Contact Name: Jenna Jackson
Client: SSE plc

Base Location: Reading

Salary: from £21,584 depending on skills and experience

Working Pattern: Fixed Term Contract - 12 months | Full Time - Flexible working patterns available - 37 hours per week

About the Department

Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.

What is the Role?

Working within our Business Energy Digital Support team is a fast paced and rewarding role. The role involves working as a team to support our online customers with their enquiries via email and managing online access rights. You will have opportunity to make an impact on the how the website works in future as we are continually striving to improve our services. You will play a vital role in business letter production and dispatch. Additionally, you will support the team in producing Green Certificates for our 100% Green Energy customers.

What do I need?

We are looking for people with strong Customer Service skills. Previous experience in either a contact centre or a face to face capacity and a history of working in a compliant and target-based environment would be an advantage, but not essential as full training will be given. As numbers form a large part of this role, we will require you to have analytical and reconciliation skills alongside excellent communication skills. Confidence with computers is a must as you will be working on multiple systems at once in a very fast paced environment

You will build rewarding relationships as you deliver SSE's unparalleled service levels, recommending the best solutions to suit our customers individual needs while prioritising your work to meet tight deadlines.

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

We'll let you know the outcome of your job application after the closing date. To discuss any adjustments you require to submit your application please get in touch with Ann Fahy.

Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.