|Position:||Billing Administrator (Dublin)|
|Contact Name:||Jenna Jackson|
Base Location: Dublin 18
Salary: circa €26,000 depending on skills and experience + annual bonus
Working Pattern: Permanent | Full Time - 37.5 hours per week
About the Department
Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.
What is the Role
SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland.
Your role will encompass a range of responsibilities including setting up billing tariffs, manage market message exceptions and proactively manage invoicing validation. You will work closely with other departments to ensure the customers billing journey is a smooth experience. Responsibilities will include but will not be restricted to:
Take ownership of daily work queues and resolve outstanding action through to resolution.
Manage daily Invoice validation queues to ensure invoices are sent on time and are accurate.
Manage daily workload inbox, taking ownership to resolve queries sent on from Marketplace (e.g. ESBN, GNI, NIEN) within agreed SLA.
Proactively communicate with and engage customers regarding any prolonged delays to their invoicing. Manage internal stakeholders queries via Billing Hunt-line.
Strong team player with ability to multitask and capable of working on own initiative.
Excellent ability to complete tasks to deadline and achieve compliance level in line with obligations set out in our Code of Practice, Supplier Handbook and Data Protection rules.
Excellent ability to analyse and problem solve.
What do I need?
-Customer and quality-focused, organised, have exceptional attention to detail and passionate about delivering service excellence at all times.
-Working knowledge of MS Office.
-An open and flexible work-style and an ability to work under pressure and to deadlines.
-Innovative and process orientated, always looking to make life easier, for both the department and the customer.
Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch sse.
We all have different skills here at SSE and thats what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if its not safe, we dont do it.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.